Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customerservice points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customerservice rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customerservice points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
Trainiing Manager 3 3.0.1.0
Why You Need Training Manager 3:Skills Inventory To produce a great product or service, you must have skilled personnel. In a dynamic workforce, you must constantly evaluate training requirements.Avoid Downtime When your only certified operator calls in sick or forgets to attend annual training, you're at risk. A system is required to give you advance notice of upcoming recertifications and analyze where backup operators are required.Identify...
Price: USD $449.00;
License: Demo
File Size: 515 KB;
Platform: Windows 95, Windows, Windows 98, Windows NT, Windows 2000, Windows XP
VueChat Customer Service 1.5
VueChat Personal Edition is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customerservice front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customerservice chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
VueChat Express 1.4
VueChat Express is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3401 KB;
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux
Auscomp IT Commander 4.1075
The Intranet Help Desk of the Future!
A leading new generation of enterprise software applications built from the ground up on Internet architecture, and for such applications, available for the first time ever on a 'try before you buy' basis.
Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application.
With minimal investment in...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 5350 KB;
Platform: Linux, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
eTalkup 2.1
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customerservice to your online customers.
Price: USD $0.00;
License: Freeware
File Size: 3138 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Whizlabs Linux Certification (RHCE) Certification Online Training 5.2.0
Ensure your success in Linux Certification (RHCE) exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is a highly convenient and cost effective training . Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the Whizlabs Online Training for RHCE provides the most...
Price: USD $499.95;
License: Demo
File Size: 0 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Service Center Operator 2.3 Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
IS CRM System 1.01
IS CRM System is On-Demand Small Business Customer Relationship Management System(CRM).Collect and organize all CRM data of your organization in order to keep track of your customers and improve your service quality.What you see is what you get.It supports multi-user and access control.It supports most of major database servers such as SQL Server,Access,Oracle,MySQL and others.It supports secondary development.
Price: USD $98.95;
License: Shareware (Free to Try)
File Size: 4541 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
Polar Help Desk Free 4.1
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying...
Price: USD $0.00;
License: Freeware
File Size: 9722 KB;
Platform: Windows 2000, Windows, Windows XP
Whizlabs Java Certification (SCJP 1.4) Online Training 2.3.1
Ensure your success in Sun Certified Java Programmer 1.4 exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee. It is highly convenient and cost effective training, with FREE Whizlabs exam simulator worth 59.95$. Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the Whizlabs...
Price: USD $299.95;
License: Data only
File Size: 284 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Whizlabs J2EE Certification (SCBCD) Online Training 2.3.1
Ensure your success in Sun Certified Web Component Developer exam with Whizlabs' instructor-led, online training. Designed and delivered by highly experienced and certified trainer and backed up by "Unconditional Test PASS Guarantee", it is highly convenient and cost effective training, with FREE Whizlabs exam simulator worth $74.95. Avail group discounts also!! Equipped with all the provisions to hone the skills of its users, the...
Price: USD $449.95;
License: Data only
File Size: 72 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
